Up High Healing Refund & Returns Policy

Thank you for shopping at Uphigh Healing. In the case that you are not entirely satisfied with your purchase, we would like to help. 

To instigate the return, refund, or exchange process, follow the steps below:

Returns

For an eligible return the item must be in the same condition in which you received it- including all original packaging and with the tag intact. You must also have the receipt invoice or proof of purchase. 

We are unable to accept returns without the original packaging or proof of purchase. 

ReFunDs

Upon returning the item, our staff will inspect the product to determine whether it is in a condition worthy of return and or refund. Once received, we will notify you of the state of your return and the status of its inspection. 

For any products that “Up High Healing” also known as “UPH” is promoting/es and or are not stocking directly, these products will be refunded to the customer by way of the applicable company responsible. Should you wish for us to handle the refund on your behalf, there will be a $25 restocking fee applied. “UPH” will be adherent to the sellers’ parameters set forth by their companies refund policy. We will not return those products on your behalf as is written in the disclaimer put forth in the product page.

If the item is approved for return, we will initiate the refund process. A refund will be credited to the original [credit card/ payment method] used for the purchase. 

Your account will be credited within the days specified by the vendor. All refunds will be returned to the original card used for the purchase. There may be timeframes set forth by the vendor out of our control and we must adhere to those time limitations.

Exchanges

Should you wish to exchange your item for another product or store credit, the amount of the original purchase can be used for the exchange.

If the item being exchanged is of greater value than the original purchase, you will need to pay the difference. If the item being exchanged is of lesser value than the original purchase, the difference will be credited to your account. 

Shipping

You are responsible for paying the shipping cost of all returns. These shipping costs are non-refundable. Should you receive a refund, the cost of the return shipping will be deducted from the total refund amount.

Contact Us

Should you need to contact Up High Healing directly, you can reach us at
1-416-316-6691. You can also visit our website (www.uphighhealing.com)
Or you can reach customer support via email at:

uphighhealing@gmail.com.